RETURNS POLICY

At Best Shoe Forward, our team has become best friends with all the leading delivery partners across the country. After all, they ensure the safety of our products reaching you. In case any of our products is unable to meet your expectations we consider this as a regretful event, though we also offer you a ’15 days return policy’ from the date of invoice. You can contact our Guest Relations helpdesk at +91 89097 53582 within service hours or email us at sales@bestshoeforward.in We will be glad to help you with the Return claim process. We give you a variety of options to choose from- get another product or a complete return of money in case of order cancellations.

Placing Return Request – For REGISTERED users

Login to your Account

Go to Returns tab

Click on ‘Request New Returns’

Select the Order you want to Return/Exchange

Just Submit the request and you are DONE!

Your ‘Return’ will be processed post Best Shoe Forward approval. You will receive a confirmation email for the same

Placing Return Request – For GUEST users

Kindly contact our Guest Relations helpdesk at +91 89097 53582 within service hours or email us at sales@bestshoeforward.in with your query. We will be glad to assist you with the Return claim process.

Return Pickup:

We do NOT provide return pick-up services due to various locations not covered by almost all major logistics service providers. However, in case of incorrect product delivery or any defect in the product, we do compensate for the return shipment charges applicable on the entire Best Shoe Forward catalog and can be used as a payment option at the time of checkout 

Returns Process:

As soon we receive the return package at our warehouse and quality check is completed, we begin the process of wrapping new shoes to reach your door.

Replacement / Refund Validity:

In order to receive a new pair of the shoes, we request you not to expose it to your feet Restore tags attached and the original packing.

As soon we receive the product back at our warehouse, our team puts a magnifying glass to use on the shoes and declares whether it is suitable for refund. In case of any rejected refund claims, we ship the product back to you.

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